Refund and cancellation policy

1. No cancellations or change-of-mind refunds

Once you have placed and paid for an order, it can’t be cancelled or refunded: we start making your print straight away. Please check the design, size, frame and delivery address before you pay.

For the same reason we don’t accept returns or exchanges for a change of mind, a different size or frame, or a print that is as ordered and undamaged. The only refunds are the ones below, for a print that reaches you damaged or wrong, or a parcel that is late or lost.

2. Damaged in transit

If your print or frame arrives damaged:

• Tell us at [email protected] with your order number, within 48 hours of delivery where possible: the courier needs early notice to investigate.
• Attach photos of the outer parcel, the packaging and the damage.
• Keep the packaging until we’ve sorted it out.

We’ll send a replacement at no cost, or refund you in full if you’d rather. If we need the damaged item back, we’ll arrange and pay for the pickup.

3. Misprints and wrong items

If the print isn’t what you ordered (a different design, size or frame) or has a printing fault such as missing or smudged lettering, tell us with a photo, ideally within 48 hours of delivery. We’ll replace it free or refund you in full. A fault you only notice later is still covered: write to us as soon as you find it. Small differences between screen and paper colour, and natural variation in wood grain, are not faults.

4. Late or lost parcels

If your order hasn’t reached you by the end of its delivery window (see the shipping policy), you can ask for a full refund, even if it has already shipped, unless the delay was caused by events outside anyone’s control such as floods, curfews or strikes. If the parcel arrives after that, you can refuse it or send it back unused, and we’ll arrange the return at our cost.

If a parcel is lost, we’ll trace it with the courier and send a replacement or refund you in full, whichever you prefer.

5. If we cancel

Occasionally we may have to cancel an order, for example after a pricing error or if we can’t make the print to our standard. We’ll tell you why and refund you in full.

6. How refunds are paid

Refunds go back to the payment method you used, through Razorpay, including any shipping you paid. We start the refund within 2 business days of approving it, and your bank usually shows it within 5–7 business days. We email you when the refund is issued.