Shipping policy

1. Where we deliver

We deliver to any address in India with a valid 6-digit PIN code. We don’t ship outside India yet.

2. Delivery times and cost

Business days are Monday to Saturday, excluding public holidays. Times are counted from the day your payment goes through. They are estimates: remote PIN codes, weather, strikes or courier delays can add a day or two, and we’ll tell you if we expect your parcel to be late.

3. Tracking

When your parcel ships we email you the courier’s name and a tracking link. The order link in your confirmation email shows where your order is at any time.

4. Packaging

Framed prints travel in a box with corner protection. Prints without a frame are rolled in tissue and sent in a rigid tube capped at both ends.

5. Your address and failed deliveries

Please check your address, PIN code and phone number at checkout; the courier may call before delivering. If you spot a mistake, write to us straight away. We can change the address until the parcel ships.

If the courier can’t deliver after its attempts and the parcel comes back to us, we’ll contact you to arrange delivery again. If the address was wrong or nobody accepted the parcel, we may ask you to pay the cost of sending it again, and we’ll tell you the amount before we do.

6. Damaged, late or lost parcels

If your print arrives damaged, tell us, within 48 hours of delivery where possible, and we’ll replace it free. If your order misses its delivery window you can ask for a full refund, unless the delay was caused by events outside anyone’s control; a lost parcel is replaced or refunded in full. The refund and cancellation policy has the details.